Payment, Shipping & Returns

Payment, Shipping & Returns

We want your shopping experience with Hearity to be absolutely seamless, from order to delivery. Here you will find all important information about our terms and conditions.

Secure Payment Conditions:
We offer a variety of secure payment options to make your checkout as convenient as possible:

  • PayPal: Fast and secure with integrated buyer protection.

  • Credit Card: Visa, Mastercard, Maestro, and American Express.

  • Google Pay & Apple Pay: For quick checkout directly on your smartphone.

  • Klarna: Also available with purchase on account

Our Shipping Information:
We know that you rely on your hearing aid accessories in everyday life. That's why we work with maximum efficiency.

  • Speed: For payments received by 12:00 PM, we usually ship your order on the same business day.

  • Shipping Provider: Shipping is secure and reliable via our partner DHL.

  • Shipping Costs: For deliveries within Germany, we charge a flat rate of €3.90. For orders over €50.00, we cover the costs and deliver your order completely free of shipping charges.
    For deliveries to EU member states, we charge a flat rate of €7.90. For orders over €69.00, we deliver completely free of charge. 

  • Delivery Time:
    Germany:
    Unless otherwise stated on the individual product page, your package will reach you within 1 to 3 business days.
    EU Member States:
    For shipments to EU member states, postal delivery takes approximately 3-8 business days, depending on the country, plus processing time at the fulfillment location in Germany.
    Important note for shipping to Spain:
    Las Palmas, Santa Cruz de Tenerife, Ceuta and Melilla are excluded from EU Standard Shipping and free Premium Shipping. Please contact us by email or WhatsApp for an individual offer.

How Your Return Works:
Germany:
Do you want to return an item within 14 days of receipt? No problem. Simply send us a short email with your order number. We will then conveniently send you your DHL return label as a PDF. For the return shipment, we only charge a flat rate of €3.90, which we will simply deduct from your purchase amount upon refund.

EU Member States:
Do you want to return an item within 14 days of receipt? No problem. Simply send us a short email with your order number. We will then conveniently send you your DHL return label as a PDF. For the return shipment, we charge a country-specific fee, which we will simply deduct from your purchase amount upon refund.

Important Note on Hygiene Articles & Electronics:
Since your health and the impeccable quality of our products are important to us, a large part of our assortment consists of sensitive hygiene articles or high-precision electronic components.

Therefore, please note that the statutory right of withdrawal for the following product groups expires prematurely as soon as the factory seal or the packaging has been opened after delivery:

  • Hygiene Accessories: Cerumen filters, domes, cleaning wipes, and all care accessories.

  • Wear Parts & Electronics: External receivers, batteries, charging stations, and electric drying boxes.

Why is that?
These items come into direct contact with the skin or ear canal. Once opened, we cannot resell packages for strict hygienic and safety reasons.

Our Expert Tip:
If you are unsure whether a filter or a receiver is suitable for your device, please contact us by email or WhatsApp before opening the packaging. We will be happy to help you check compatibility in advance to avoid incorrect purchases.